O&O ShutUp10 Free antispy tool for Windows 10īlock everything (Actions - Apply all settings = green) except last three rows.Set in BIOS (if present): Allow PCIe/PCI SERR# Interrupt = DISABLE.
You can do it via Control Panel, registry or GPO.
Disable/uncheck "Turn on fast startup (recommended)". PCI Express - Link state power management = disable Power Options - Change plan settings - Change advanced power settings. Disable "Allow downloads from other PCs" for Windows update. Uncheck Remote Differential Compression API Support Uninstall Remote Differential Compression APIĬontrol Panel - Programs and Features - Turn Windows features on or off. Disable power saving for network adapterĪllow the computer to turn off this device to save power = off. I would use these two tools to clean system. In the meantime, anyone have any suggestions? The next step will be to begin some hardware diagnostics. Right now I have asked her to switch to using a different browser than the Mozilla Firefox she normally uses. Many of the user's work activities are internet based. This did cause one minor change: Now when a freeze occurs, Microsoft Outlook remains responsive while other applications don't. The next step taken was to download and install all available firmware, BIOS and driver updates from HP that had been released since the last time all newly available HP updates were installed at the beginning of this year. The next step was to uninstall all Windows updates installed at the time the issue began, and Pause Windows Updates. The first step I took in an effort to resolve the issue was to uninstall several unneeded programs (Apple software installed when an iPhone had been connected) which had been installed right around the time the freezes began. For example, several freezes have occurred today and the log summary show 0 errors in the past 24 hours. The System Logs are not showing any errors or warnings created when the freezes occur. NO MATTER HOW LONG SHE WAITS when a freeze occurs, 5 seconds or 15 minutes, the computer remains frozen until hitting Ctrl-Alt-Del, when it immediately becomes responsive again. At the beginning of this issue, this was occurring 3 or 4 times daily. 10th or so, it began exhibiting random freezes, where all open applications became unresponsive.īeing tech savvy, when a freeze occurred the user hit Ctrl-Alt-Del to access Task Manager, and found that the act of hitting Ctrl-Alt-Del by itself caused the computer to resume being responsive, and she was able to continue working. A small business client has an HP ProBook 470 G4 running Windows 10 Pro 64, in a workgroup, no domain.
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